Terms of Service

Last updated: 12 May 2026

These Terms of Service ("Terms") govern your use of the Isla website, products, and services. By using Isla, you agree to these Terms. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity.

1. Who we are

Isla is a sole proprietorship registered in the Province of Ontario, Canada (BIN 1001560775), operated by Brett Rosenberg ("Isla", "we", "us", "our").

  • Contact: hello@hireisla.com (registered address available on request)

2. The service

Isla provides AI-powered software services for hospitality operators, including operations management ("Marco"), guest concierge ("Lucia"), and marketing ("Sophie") delivered primarily through WhatsApp and a web dashboard ("the Service").

The specific scope, configuration, pricing, and term applicable to your use of the Service are set out in a signed order form, statement of work, or similar agreement ("Order Form"). In the event of any conflict between these Terms and a signed Order Form, the Order Form prevails.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of your account credentials.

4. Acceptable use

You agree not to:

  • Use the Service to violate any law or third-party right.
  • Send spam, fraudulent, deceptive, or unsolicited communications via WhatsApp or any other channel.
  • Attempt to reverse-engineer, decompile, or extract source code or model weights from the Service.
  • Use the Service to harass, deceive, or harm guests or other users.
  • Bypass or attempt to bypass Meta, WhatsApp, or any other platform policies that apply to your use of the Service.
  • Use the Service to process sensitive categories of personal data (health, biometric, etc.) without our prior written agreement.

You are responsible for the content of messages sent through your Isla-powered numbers and for compliance with WhatsApp Business Platform policies, including obtaining required guest consent.

5. Fees and payment

  • Fees are set out in your Order Form, typically as a one-time setup fee and a recurring monthly subscription.
  • Unless stated otherwise, invoices are payable within 14 days of the invoice date.
  • Fees are exclusive of applicable taxes (HST, VAT, IVA, etc.), which are added where required.
  • Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
  • We may suspend the Service for accounts more than 30 days overdue, with notice.

Fees are non-refundable except where required by law or expressly stated in your Order Form.

6. Term and termination

  • These Terms remain in effect for as long as you use the Service.
  • Either party may terminate a subscription for convenience with 30 days' written notice, effective at the end of the current billing period, unless your Order Form states otherwise.
  • Either party may terminate immediately for material breach not cured within 14 days of written notice.
  • On termination, your access to the Service ends. You may request export of your data within 30 days of termination; after that, we may delete it (subject to the retention periods in our Privacy Policy and applicable law).

7. Data and privacy

  • You retain ownership of all data you submit to the Service ("Client Data").
  • We process Client Data as your Data Processor under the terms of our Data Processing Agreement (DPA), which is incorporated into these Terms by reference and provided with every paid account.
  • We do not use Client Data or guest data to train AI models.
  • Our processing of personal data is described in our Privacy Policy.
  • You are the Data Controller for guest data processed through your account and are responsible for obtaining required guest consents.

8. Third-party services

The Service relies on third-party platforms including WhatsApp Business Platform (Meta), Twilio, Anthropic, Supabase, Vercel, and others. Your use of the Service is subject to those providers' terms and policies. We are not responsible for outages, limitations, or policy changes imposed by third-party platforms, but we will use reasonable efforts to communicate material impacts.

9. Intellectual property

  • Isla retains all rights, title, and interest in the Service, including software, models, prompts, configurations, brand, and documentation.
  • You receive a non-exclusive, non-transferable right to use the Service during the term of your subscription, solely for your own business.
  • Any feedback or suggestions you provide may be used by Isla without obligation.

10. Warranties and disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Isla disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

AI-generated outputs may contain errors, omissions, or inaccuracies. You are responsible for reviewing outputs before they are sent to guests, owners, suppliers, or any third party where accuracy is material. Marco, Lucia, and Sophie are AI assistants, not licensed professionals; their outputs do not constitute legal, financial, medical, or other professional advice.

11. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities.
  • Isla's total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees paid by you to Isla in the 12 months preceding the event giving rise to the claim.

These limits do not apply to: (a) your payment obligations, (b) breach of confidentiality, (c) infringement of the other party's intellectual property, or (d) liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold Isla harmless from any claim arising out of (a) your breach of these Terms, (b) your misuse of the Service, (c) content you submit or send through the Service, or (d) your violation of any law or third-party right.

13. Confidentiality

Each party agrees to protect the other's confidential information with at least the same care it uses for its own confidential information and not to disclose it except to personnel and advisors with a need to know, under confidentiality obligations.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are based in the European Union, nothing in this section deprives you of mandatory consumer protections under your local law.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active clients with at least 30 days' notice before they take effect. Continued use of the Service after the effective date constitutes acceptance.

16. General

  • Entire agreement. These Terms, together with any signed Order Form, the DPA, and the Privacy Policy, are the entire agreement between you and Isla.
  • Assignment. You may not assign these Terms without our prior written consent. Isla may assign these Terms to a successor entity (for example, on incorporation or sale of the business).
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Failure to enforce any provision is not a waiver of future enforcement.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

17. Contact

Isla Attn: Brett Rosenberg hello@hireisla.com