AI teammates for rental & concierge agencies

Meet Marco.
Your operations manager.

He manages bookings and availability, creates contracts, tracks commission, messages cleaners, and keeps everything in one place, so you can spend your time on the business, not the busywork.

See it in actionHow it works

And Lucia, your concierge, working right alongside him

isla
Marea Villas
Team
Insights
AGENCY
Properties
Bookings
Concierge
Conversations
Bookings
2
Arriving
3
Departing
3
Turnovers
Lumera
Sofia Marin
Casa Verde
Larsson Family
Marisol
Bennett Family
Can Solera
Moreau
Dig in on desktop
6:13
Thursday · 11 Jun
Today
Needs your eyes · 1
Balance due · J. Carter
€15,000 · Overdue 2d
Currently hosting · 3
Villa Lumera · MarinFri 12
Casa Verde · LarssonSun 14
Concierge booked · today
Boat day · Carter€640
Beach dinner · Moreau€120
Today
Tasks
Bookings
Directory
Glance on the go
9:41
‹M
Marco
Operations · online
New booking, the Bennetts at Villa Lumera, Aug 9–16, €21,000.
9:22 ✓✓
Created and on the calendar. Want me to send them the contract and balance schedule to sign?
9:22
Yes, send it
9:23 ✓✓
Done, contract’s out for signature. I’ll chase it and confirm the booking before check-in.
9:23
Message
The full picture, on desktop & mobile

Running an agency is chaos.

Scattered across spreadsheets, email, WhatsApp, Drive, and a hundred PDFs, never mind last-minute bookings and guest requests landing on top. Nothing connects, it all runs through you, and the moment one slips, it’s a booking gone.

Everything’s everywhere. Contracts in email, door codes in a six-month-old chat. Only you know where to look.

Buried in the inbox. Owner updates, invoices, forms. The repetitive admin quietly eats your hours.

Too slow to quote. Checking availability takes an hour you don’t have, and fast replies win bookings.

You can’t take on more. Every new villa makes your life harder. You turn down growth because you’re maxed out.

It doesn’t have to be this way.

Meet Isla

Your whole operation, in one place.

We build you a central operational brain. Every booking, document and system connected in one place, where your team and Marco work side by side.

You talk to them

Marco
Operations
Lucia
Concierge
One source of truth.
BookingsAvailabilityGuestsPropertiesContractsCommissionsVendorsConciergeLocal tips

Accessible from Everywhere

Desktop
Full dashboard
Mobile App
On the go

Works alongside the tools and channels you already use.

1
We learn your business
Your Isla Host gets to know how you actually run, your properties, guests, vendors, contracts and the way you work, before your team lifts a finger.
2
We build your operational brain
Isla and Marco set it all up: every property, booking, document and contact connected and configured around your operation.
3
Marco goes digital, you stay physical
Marco runs everything that can be done from a screen, backed by real human oversight. Your people do what only they can, on the ground.

What Marco does

Not just answers, real work.

He creates, books, sends, schedules and chases things through, the way a real team member would.

Marco proposes, you approve, he closes the loop. You stay in control.

Everything he runs

Your morning brief
Arrivals, turnovers and what needs you, ready before you wake.
Bookings & availability
Checks availability across your portfolio, builds proposals, and takes bookings without clashes.
Concierge catalogue
Books the boats, dinners and transfers, and tracks every commission so nothing leaks.
Inbox & calendar
Reads the inbox, drafts replies for approval, books without clashes.
Turnovers & cleaners
Schedules the clean, confirms the cleaner, tracks every changeover.
Vendors & maintenance
Coordinates vendors, schedules visits, logs issues and chases the fix.
The money side
Revenue, expenses, commissions and invoices, straight and reconciled.
Reports & documents
Owner statements, contracts and per-property numbers, on request.
07:00Sent your morning brief
09:23Built an availability proposal, 8 guests
11:04Confirmed cleaner, Villa Lumera
14:30Logged a €640 concierge commission
16:12Chased a vendor invoice, Casa Verde

Most AI is trained on the internet.
Marco is trained on your business.

He keeps getting smarter, learning from your team, your guests, and every stay.

More than a model
A model on its own isn’t a teammate. Marco is trained for boutique hospitality and wired into your properties, bookings, vendors and finances, on the WhatsApp thread you already use.
Always on
Marco runs on redundant systems, so a hiccup anywhere doesn’t stop your business. He’s there at 2pm and 2am alike.
You still decide
Money going out, contracts reaching guests, messages leaving your team: Marco prepares each one and asks. You say yes. That line is fixed, not a setting.

Live in Ibiza

A boutique Ibiza agency. ~40 villas. One AI operations manager.

“We’d barely be into high season and already felt behind. Endless admin, and we were losing bookings because we couldn’t take on more. With Marco, the team works smarter and faster, and we’re watching revenue grow instead of capping out.”

Boutique rental operator, Ibiza

Part of the team

Meet Lucia, your personal concierge.

She’s on the team from day one as your concierge co-pilot, helping you surface the recommendations, upsells and local tips that make a stay memorable, all from your own catalogue. Open her up to guests on WhatsApp whenever you’re ready.

Meet Lucia
The Isla concierge page, with curated local tips and recommendations

The deal

A hire. Not a subscription.
An asset, not an expense.

You’re not buying software. You’re hiring a full team, Marco and Lucia, and the system they run on across desktop, mobile and WhatsApp, tailored to you.

Another hire
€3,500/mo+
before tax & benefits
Weeks to ramp. Sick days. Paid time off. Walks out the door.
Marco & Lucia
From €500/mo
+ one-time onboarding
Ops and concierge in one. Know your whole business. Sharper every season. Available 24/7.

A fraction of one more salary, for a system that only gets more valuable the longer it runs.

A dedicated Isla Host
A real person who sets you up and stays with you.
Marco, your operations manager
Bookings, turnovers, vendors, finances and your morning brief.
Lucia, your concierge
Internal co-pilot day one, open to guests when you choose.
One place for everything
Bookings, concierge, turnovers, properties and reporting, together.
Your desktop and mobile apps
The whole operation, at the desk or on the go.
Company memory
Everything your team knows, in one place. It only grows.
An asset that compounds
Learns from every booking and stay, sharper over time.
GDPR by default
A DPA on every account. Encrypted, isolated, never used for training.

Onboarding covers setup, configuration and getting your team up to speed. After that, the monthly fee is all-in: your full team, no surprises.

Good to know

How long until we’re up and running?
Quickly, and the heavy lifting is ours. A dedicated Isla Host sets up your team, loads your villas and knowledge, and gets Marco working. You’re hiring a team, not starting a software project.
Do I have to switch systems?
No. Isla works alongside the tools and channels you already use, your inbox, calendar, WhatsApp and Drive. Nothing to rip out, no migration project.
Do my guests need to download an app?
No. Lucia meets your guests on WhatsApp, where they already are. Nothing to install, nothing to explain.
What if we need something custom?
We build it. We’re a boutique team by design, so we can tailor Marco and Lucia to how your agency actually works and add the skills and features you need. That hands-on service is the point, not the exception.
What if Marco gets something wrong?
He proposes, you approve. Anything that sends money, reaches a guest, or leaves your team is prepared and held for your yes. That line is fixed, not a setting.
What languages do Marco and Lucia work in?
Any language you or your guests speak. They reply in whoever’s language they’re talking to and switch automatically, mid-conversation if they need to.
Is my data safe?
Yes. You’re the data controller, Isla is the processor, with a Data Processing Agreement on every account. Data is encrypted, isolated to your account, and never used for model training.

Meet your new team.

A quick demo over coffee or a call, whenever suits.

See Isla in action

hireisla.com