Lucia is your second hire from Isla. She keeps your entire concierge catalogue and local knowledge in her head, and crafts the recommendations and itineraries that make a stay unforgettable. Open her up to your guests on WhatsApp whenever you’re ready.
On your team from day one. Guest-facing when you choose.
Every beach, every restaurant, every insider spot, every detail of what makes each villa special, all in instant recall. No more rebuilding the same recommendations from scratch, or waiting on the one person who remembers the good places.
Lucia does the legwork and writes it in your voice, so your team forwards it as-is. The relationship stays yours. The knowledge and the heavy lifting are hers.
“Build a 4-day itinerary for a family of six.” “What’s the best beach for toddlers near the villa?” “Draft three dinner options for an anniversary.” Lucia answers in seconds and drafts it ready to send.
It comes back already in your voice, ready for your team to forward as-is, no rewriting. When a guest is ready to book, Marco takes it from there.
Open Lucia up on WhatsApp and she becomes a guest concierge in her own right: in their language, in your voice, around the clock.
A French couple gets French. A Brazilian family gets Portuguese. A guest from Tokyo gets Japanese. Lucia switches per guest automatically.
Lucia speaks for your brand. Warm and casual, or refined and formal, whatever your tone is. Set it once, every guest message matches.
The 3am check-in question. The Sunday-evening request. The pre-dawn arrival. She is on. You are not.
Lucia is a concierge, not a manager. She never commits to a discount, refund or policy exception without your yes.
Anything material, an early arrival on a turnover day, a partial refund, a complaint, she handles the guest warmly and surfaces it for you to decide. She takes care of the guest; you decide on anything that costs money or sets a precedent.
You don’t configure Lucia. During onboarding she learns your properties, your voice and your local intel, and Marco coordinates the handoff so she knows when each booking is hers.
Connect your booking sources, share your manuals, set your voice, and within days she’s ready. No flow builders, no script trees. Just a concierge.
A short conversation, then a pilot. Lucia joins the team from day one; open her to your guests whenever you’re ready.